I lost my Türkiye Card Personalized Travel Card, what should I do?

It is a smart card system frequently used to use public transportation in the country. The use of this card is quite common and is often used to pay for tickets for public transport such as buses, trams, metros and ferries. However, sometimes Türkiye Card loading vending machines may experience problems when loading balances to users’ cards. If a vending machine swallowed money or you encountered any other problem, you can solve the problem by following these steps: 1. Stay Calm and Be Patient: First, it is important to remain calm in case the vending machine swallows money or cannot process the transaction. Instead of panicking, follow the steps to fix the problem. 2. Contact Vending Machine: When you swallow money from the vending machine or the transaction fails, immediately inform the authorities or customer services using the help button or call button next to the vending machine. There will usually be a contact number or icon located on or on the side of the vending machine. 3. Explain the Situation: When you contact customer service, explain the situation and describe in detail what happened. Point out that the vending machine swallowed money or did not complete the transaction. 4. Keep Required Documents: Customer service or officials may need certain information or documents to resolve the issue. Keep your Türkiye Card number, the location of the vending machine and the receipt you received during the transaction. 5. Request a Return or Repair: If the vending machine has swallowed money, you can request your money to be refunded or loaded to your card. If a transaction has been made that is not credited to your card, you can request help to repeat the transaction or correct the problem. 6. You Can Report: If your problem is not resolved for a long time or you are not satisfied, you have the right to complain to the relevant public transport company or organization. You can submit your complaint in writing or contact customer service. As a result, you should be patient and contact customer service to solve the problems you are experiencing with Turkey Card loading vending machines.